Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly through our website. Select your desired product, choose the required options, add the product to your cart, and complete the checkout process.

2. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery service. Availability may depend on your delivery location.

3. How long does delivery take?

Delivery usually takes:

Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days

Delivery time may vary depending on the location and courier service.

4. How much is the delivery charge?

Delivery charges may vary depending on your location and order details. The applicable shipping charge will be shown during checkout or confirmed by our customer service team.

5. How can I track my order?

Once your order is dispatched, you may contact our customer support team for order and delivery updates.

📞 Contact: 01609676808

6. Can I cancel my order?

Yes, you may request order cancellation before the order is dispatched. Please contact our customer support team as soon as possible.

7. Can I change my delivery address?

You may request to change your delivery address before the order is dispatched. Please contact us immediately with the updated information.

8. What should I do if I receive a damaged product?

If you receive a damaged product, please contact us as soon as possible after delivery and provide relevant photos or videos of the product and packaging.

9. Can I return or exchange a product?

Return or exchange eligibility depends on our Return & Refund Policy. Please review our Return & Refund Policy for complete details.

10. What if I am unavailable when the courier arrives?

If you are unavailable, the courier may attempt to contact you or arrange another delivery attempt. Please ensure that your phone number remains active and reachable.

11. How can I contact Manstee?

For any questions or assistance, you can contact us:

📞 Phone: 01609676808

🌐 Website: https://manstee.com/